I spoke with Redmonds after I found a burst pipe on my hot water heater at 8:30PM on a Sunday night. I left a message on the emergency line and received a call back almost immediately. The gentleman I spoke with was WONDERFUL. He took my info and scheduled a service call for first thing the next morning, bright and early! Before we ended the call, we FaceTimed so he could talk me through the water shut off etc. Despite my frustration and anxiety related to a major appliance repair/water damage, he was patient, professional, and accommodating. Over the next few hours, he confirmed my appointment time, worked up an estimate, and offered me an incredible price on the replacement/repair. We had our last text exchange ant 11PM on a Sunday night. Thats customer service! Although the work isn’t scheduled to be done until tomorrow AM, Im so pleased and relieved that I felt compelled to write a review. They’ve already earned it! Call Redmonds and you’ll get awesome customer service, great prices, and a very speedy appointment!!