We had six other quotes from different companies and contractors, but none came close to the level of professionalism, knowledge, and genuine care that Brad brought to the table. His energy, passion, and enthusiasm were unmatched, and he clearly takes immense pride in his work. What really set Brad apart was his commitment to being a true advocate for us. He never once pressured us to make a decision, fully understanding that we had other proposals to consider. Instead, he extended his time and availability, patiently fielding all of our follow-up calls — even on weekends — always with kindness and clarity. His ability to listen, explain, and advise without any sales pressure made all the difference in our decision-making process.
Ultimately, we chose Brad and Redmond’s Complete Comfort to install two systems — two mini splits on our first floor and an air handler with a heat pump for the second floor — and we couldn’t be happier with that choice. Brad worked with us from top to bottom and made the entire process seamless. His technical expertise and customer-first approach gave us total confidence every step of the way. We wholeheartedly give Brad a 10 out of 10 and would enthusiastically recommend him to anyone looking for not just a contractor, but a trusted partner in their home comfort project.
Brad’s communication throughout the entire process was nothing short of exemplary. From our first interaction to the final decision, he maintained clear, prompt, and professional correspondence. Every detail was transparent, and he never hesitated to clarify technical components or installation logistics in a way we could understand. His ability to translate complex HVAC solutions into practical language empowered us to make informed decisions. Moreover, Brad’s thorough understanding of building codes, energy efficiency standards, and system performance helped us feel confident that we weren’t just getting a solution that “worked,” but one that was strategically planned for long-term value, comfort, and reliability. His commitment to excellence was evident in every step, and it’s clear he views each project as a partnership rather than just a transaction.
Again, a huge shout-out to Brad!
Sincerely,
The Finks”
“Josh was GREAT! Helped us out with an emergency electrical issue.”
“The Redmond techs did an amazing job installing our new furnace and ductwork.They were very professional, knowledgeable, polite and explained everything we needed to know about our new furnace and thermostat.I would recommend their services to everyone.Great job, guys !”
“Tyler did a fantastic job from first phone call through install and explaining everything at end of the installation. Communication was A+.
Knowledgeable and friendly. Thank you.”
“Our technician Mark Zoerner was very professional, friendly, thorough in his inspection and service. Would recommend him in the future.”
“Your serviceman was polite thorough, and knowledgeable of the job. Would recommend him to service our furnace again”
“Josh Scott fixed my furnace problems today. I’m very satisfied with the work that he did. He explains everything in detail so I can even understand. I would recommend him to anyone that has furnace problems.”
“Maverick did a great job servicing my mini-split units. Nice work. Good attitutude and was thorough, honest, and knowledgeable. Presented himself with a level of professionalism that was honorable of the Brand. In a time when too few individuals and or service companies strive to put customer care and relationships as a priority, Maverick honored the brand he represents. Excellent job and excellent service.”
“The technician was here most of the day. When he needed to wait for the system with certain things he was doing, he was able to go to other service calls. He finished up around 9:30pm & the system was working perfectly! A very dedicated person to his work! Everything was left nice & clean & all in working order again!”